Tag: disability

Categories
Internet access Marketing

Falling Off the Phone Tree

I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities. This service is provided free from the Federal government through phone service taxes. But many of its users struggle with automated answering tools businesses use to reduce the number of live customer service agents. Here in… Continue Reading Falling Off the Phone Tree

Categories
Arizona business Marketing

Make Your Website ADA Compliant

I was surprised to read that an important part of the Americans with Disabilities Act (ADA) still hasn’t been finalized. Final rules were supposed to be issued last year about making websites ADA compliant, but have been delayed to next year. However, this hardly means that businesses required to meet ADA requirements for physical access—schools,… Continue Reading Make Your Website ADA Compliant