Tag: customer loyalty

Falling Off the Phone Tree

I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities about a year ago. I’m sorry to report that a lot of our fellow citizens who use this service (provided free

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When a Coupon Isn’t a Reward

Confusing coupons to make me track my purchases.

A couple of years ago, I wrote a post on LinkedIn about making customer rewards like coupons worthwhile to customers. I relayed a story from a friend about a spelling-challenged bakery that had mangled the spelling of her son’s name

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Be Smart With Coupon Offers

Do you use coupons? I use the ones that are easy on me, like these from Ace. I get them through snail-mail about once a month. Coupon fans run the gamut from those who check out the coupons from those mailer

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