I had barely noticed a rather large woman on her cellphone when I entered the salon. But about halfway through the treatment, I heard her loud and clear.
I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities. This service is provided free from the Federal government through phone service taxes. But many of its users struggle with automated answering tools businesses use to reduce the number of live customer service agents. Here in […]
A couple of years ago, I wrote a post on LinkedIn about making customer rewards like coupons worthwhile to customers. I relayed a story from a friend about a spelling-challenged bakery that had mangled the spelling of her son’s name on his birthday cake. In exchange for their trouble, she got a complimentary mini-quiche and access […]
Do you use coupons? I use the ones that are easy on me, like these from Ace. I get them through snail-mail about once a month. Coupon fans run the gamut from those who check out the coupons from those mailer packets to those with apps on their smartphones and save tens, if not hundreds, of dollars, when […]