Tag: customer loyalty

I had barely noticed a rather large woman on her cellphone when I entered the salon. But about halfway through the treatment, I heard her loud and clear.

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I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities about a year ago. A lot of our fellow citizens who use this service, which is provided free from the Federal …

Falling Off the Phone Trees Read More »

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A couple of years ago, I wrote a post on LinkedIn about making customer rewards like coupons worthwhile to customers. I relayed a story from a friend about a spelling-challenged bakery that had mangled the spelling of her son’s name …

When a Coupon Isn’t a Reward Read More »

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Do you use coupons? I use the ones that are easy on me, like these from Ace. I get them through snail-mail about once a month. Coupon fans run the gamut from those who check out the coupons from those mailer …

Be Smart With Coupon Offers Read More »

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