Falling Off the Phone Tree

I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities. This service is provided free from the Federal government through phone service taxes. But many of its users struggle with automated… Continue Reading Falling Off the Phone Tree

Speak Clearly, Please!

Boy screaming into old fashioned microphone

“Can you repeat that?” I find myself asking this a lot. It seems I encounter more people who don’t, or can’t, speak clearly. Many are of a certain generation who are just as stereotyped as the Baby Boomers with whom I… Continue Reading Speak Clearly, Please!