Accessibility is almost routine in public life. Handicapped parking, wheelchair ramps, curb cuts, accessible bathrooms, and Braille signage are in public places and many private ones, too, thanks to the Americans with Disabilities Act (ADA). Of course, there were no websites… Continue Reading Websites and ADA Compliance
It’s pretty much a given that websites need to be mobile-friendly. Should your site adopt a mobile-first design as well? For many, the answer is a firm Yes for a lot of good reasons. All Sites Should Be Mobile-Friendly It… Continue Reading Should All Sites Be Mobile-First?
Negative reviews are a fact of life, particularly for busy customer-facing businesses like restaurants and retail shops. It’s tempting to ignore them. We shouldn’t take them personally, and everyone has a bad day, right? But you should respond to as… Continue Reading Responding to Negative Reviews
Save the date! says the email. Do you have an internal calendar that lets you automatically identify the day that matches a date? I certainly don’t. Unless there’s something outstanding about a particular date – leaving for vacation, tickets for… Continue Reading Save the Date! (But What’s the Day?)
Is it me, or has social media become calmer? I’ve seen a lot less angst and anger on my Facebook (less so on Twitter). But even NextDoor seems to be taking a breather from politics and wedge issues. For my… Continue Reading Is Social Media Calming Down?