Negative reviews are a fact of life, particularly for busy customer-facing businesses like restaurants and retail shops. It’s tempting to ignore them. We shouldn’t take them personally, and everyone has a bad day, right? But you should respond to as… Continue Reading Responding to Negative Reviews
Save the date! says the email. Do you have an internal calendar that lets you automatically identify the day that matches a date? I certainly don’t. Unless there’s something outstanding about a particular date – leaving for vacation, tickets for… Continue Reading Save the Date! (But What’s the Day?)
Is it me, or has social media become calmer? I’ve seen a lot less angst and anger on my Facebook (less so on Twitter). But even NextDoor seems to be taking a breather from politics and wedge issues. For my… Continue Reading Is Social Media Calming Down?
We’ve entered a whole new world of spam – scam spam, if you will. Have you been getting more of the same spam calls lately? Of course you have. There must be an explosion of auto warranty “providers” if spam… Continue Reading How to Handle Spam Scam