Negative reviews are a fact of life, particularly for busy customer-facing businesses like restaurants and retail shops. It’s tempting to ignore them. We shouldn’t take them personally, and everyone has a bad day, right? But you should respond to as… Continue Reading Responding to Negative Reviews
Is it me, or has social media become calmer? I’ve seen a lot less angst and anger on my Facebook (less so on Twitter). But even NextDoor seems to be taking a breather from politics and wedge issues. For my… Continue Reading Is Social Media Calming Down?