Rural Internet Access: Still Elusive for Many Americans Internet access in rural America has improved but remains pretty rudimentary as far as speed goes. This discourages a lot of rural Americans from investing in it at home. Those who are on a fixed income (especially elderly retired people) would rather get DirecTV and I can’t… Continue Reading Rural Internet Access Remains Elusive
I’ve become pretty familiar with phone trees since I started providing phone captioning services for people with hearing disabilities. This service is provided free from the Federal government through phone service taxes. But many of its users struggle with automated answering tools businesses use to reduce the number of live customer service agents. Here in… Continue Reading Falling Off the Phone Tree